Effective March 26, 2024, the FCC has adopted its first regulations specifically targeting the increasing problem of scam and robotexts. This change may impact your ability to send SMS messages within NEC CONNECT & ENGAGE. What is included in the new FCC regulations? Another impact is the Do Not Call registry. If the telephone number …
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NEC End of Sale Announcement
NEC Announcement: Today we are announcing that we have formally made the decision to exit our on-premise UC business outside of Japan over the next few years. This change applies to all of our on-premise UC products. Our NEC BLUE UCaaS offerings will not be affected by the exit process, where such products are currently …
New Rates Effective January 1st 2024
Effective January 1, 2024, our rates will change for customers who do not have a maintenance agreement with American Telephone. Maintenance customers receive priority dispatch. Maintenance customers also receive reduced labor rate and do not pay a trip charge for adds, moves, and changes on -site. All remote work is at no charge. ~All labor …
Introducing UNIVERGE BLUE ARCHIVE
NEC released UNIVERGE BLUE ARCHIVE. You can now archive your voice, chat, and SMS communications. This is exactly what our customers have been requesting. ARCHIVE protects businesses by automatically preserving business communications and making it easy to quickly find information when they need it. It supports many compliance regulations (HIPPA, CMS, SEC, SEC Rule 17a-4, …
American Telephone Recognized as a Mitel Hospitality Specialization Partner
American Telephone is proud to announce that we have been recognized by Mitel as a Hospitality Specialization Partner for 2023! Specialist partners are annually assessed against strict criteria from Mitel and demonstrate proven commitment to excellence in the hospitality industry. Check out the spotlight blog https://bit.ly/44VZg4T We are 1 of only 23 dealers in the …
Discontinuation of Select Models of Mitel 5300 family
Mitel announced the manufacture discontinuation of select models of the 5300 family of IP phones and related accessories. Date of Notice: November 1, 2022 End os sales (while inventory supplies last): November 1, 2023 End of life: November 1, 2024 End of technical support: July 31, 2025 Key models of IP phones affected: 5304 IP …
ENGAGE Webchat-SMS Combined with CONNECT (Single Pane of Glass)
NEC announces the Omni-Channel expansion within the “single-pane of glass” (combined ENGAGE + CONNECT within the CONNECT desktop) with the addition of ENGAGE webchat and ENGAGE SME capability. UC + CC Basic webchat/SMS experience makes it easier and more convenient for ENGAGE agents to communicate and collaborate internally with colleagues as well as externally with …
Announcing UNIVERGE BLUE ENGAGE Interaction Analytics
NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics. ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business decisions and improve service quality. Using artificial intelligence (AI), ENGAGE Interaction Analytics evaluates each customer interaction for topics and sentiment to automatically prioritize and provide insights to …
New 988 Suicide Hotline Goes Live July 16, 2022 – Is Your Telephone System Ready?
The new 988 Suicide Hotline Goes Live July 16, 2022. This 988 will replace the existing 10-digit National Suicide Prevention Lifeline (although people can continue using the old 800 number as well). Its launch comes about two years after the Federal National Suicide Hotline Designation Act passed in 2020. This hotline will provide 24/7 …
Release of UNIVERGE BLUE CONNECT Browser Based Desktop
NEC has released a UNIVERGE BLUE CONNECT browser-based desktop. This new feature provides a solution for Chromebook users or others who cannot (or do not want to) download and install an application to their PC/MAC. The CONNECT web application looks and feels the same as CONNECT desktop application but runs in a Chrome browser. It …